On Attorney at Work Today, we’re sharing practical, immediately usable ways lawyers can reduce client stress—through clearer communication, better expectation-setting, predictable updates, transparent billing, and a more welcoming overall experience. This episode is inspired by Jamie Jackson Spannhake, a lawyer-turned writer, coach, and speaker who practiced law for nearly 20 years (BigLaw, solo, and small-firm partner) and is the author of The Lawyer, the Lion, & the Laundry.
In this Attorney at Work Today episode, we’re digging into a practical checklist for lowering client anxiety—because even when you can’t change the underlying problem, you can change the experience of going through it. Based on Jamie Spannhake’s article, we’ll talk through the first five stress-reducers that clients feel immediately: clear, empathetic communication (especially when the news is tough), setting realistic expectations early, keeping clients “in the know” with regular updates (even when nothing’s happening), sending transparent bills on a predictable cadence, and being responsive in both speed and substance.
Then we’ll cover the often-overlooked finishing touches that create trust: a genuinely welcoming firm experience in every interaction (from the receptionist to the waiting room), plus thoughtful “beyond-legal” help—like curated resources and practical guidance tied to the matter. If you want clients who feel informed, respected, and confident in your representation (and fewer “what’s going on?” calls), hit play and listen in.
Visit Attorney at Work to read the full article Seven Ways Lawyers Can Reduce Clients’ Stress. Be sure to subscribe to Attorney at Work for more really good ideas.
